Once you have placed your order, you should receive your order within 10-14 business days. Please allow 1-2 additional days for orders of your personalized jewelry to be created, packed and shipped.
If you choose EXPEDITED shipping, your order will arrive within 3-5 business days; we use DHL as our shipping carrier. Please allow 1-2 additional days for orders of your personalized jewelry to be created, packed and shipped.
* We do not GUARANTEE expedited shipping to PO Boxes - only to physical addresses.
Despite our best efforts, sometimes circumstances out of our control lead to lost packages. We know it is frustrating! Before contacting us, we would recommend you contact the shipping carrier responsible for your package (USPS, or DHL), as they may be able to initiate a search for your package and locate it. But, if all else fails, please contact us at firstname.lastname@example.org
Shipping costs are not refundable.
Caring for Sterling Silver Jewelry
Keeping your sterling silver jewelry shiny and glistening does not take much effort. We recommend the following:
1. Regularly clean your jewelry with a special silver cleaning cloth.
2. Shower with your jewelry on - yes, on! Soapy running water keeps the jewelry clean and prevents it from tarnishing.
3. Do not wear your jewelry in the ocean or swimming pools. Both salt water and chlorine are damaging to silver
4. When you are not wearing your jewelry, keep it in a jewelry box, a closed drawer or a small bag. It is recommended not to keep multiple items in one bag as excessive movement may cause the items to mark or damage the settings and stones.
5. Keep your jewelry away from chemical substances (including domestic cleaners, lotions and perfumes) that can damage silver.
We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
The entire Zuman Jewelry is made from 925 Sterling Sterling. You will see the 925 stamp on each item. Some of our jewelry is also plated. Did you know: Sterling silver is nickel and lead free? Exact materials associated with each style are listed on their product detail page.
It is important to us that you will LOVE your new piece. If you are not in love with your purchase click HERE for our RETURN AND REFUND
You can contact us through our contact page! We will be happy to assist you.
Your purchases from Zuman Jewelry may be taxed using the applicable sales tax rate for your shipping address. An estimated sales tax amount will be displayed when orders are placed. The exact sales tax will be calculated and charged at the time your order is shipped. Purchased goods may be subject to import taxes, customs duties and fees levied by the destination country or state.
Our offices, fulfillment center and design studio is located in Israel.